You maybe ask, "Why don't you complain and report to TM?" Well, I used to. Even my friend used to complain it and the TM fellas had gone to her house to do the modem setting, (i heard my friend said, they just changed the password), but what they've done equal to 0! It still happened again and again to my friend.
Like just now, i have made a call to TM. Hopefully that they can solve this problem. I asked the customer service fella to check my streamyx line, but i had waited for 20 minutes, in the end the answer she given was" Sorry sir, we can't detect the problem u complaint. " I was felt like what the...$#$@#$@#%.
I dunno whether it happened to you anot, but if this problem is still occurred, i will definitely cut the streamyx line and change to other service provider. I give them till end of this month.