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Astro Malaysia Service is Sucks!

Okay, let me tell u the whole scenerio. 


I installed my Astro Njoi on 31 March 2016 last month. Then i activated it on 4.4.2016 early of this month. Unfortunately my Astro Njoi can't connect to TV2..TV3 and 8TV. I only can receive channel TV1 and NTV7. I mean the free channels frm Msia not Astro channels. The Astro channels mostly all can receive, but not all. Due to i am always watching 8TV Hokkien dramas, so 8TV is important to me, there are so many my favorite dramas on that channel.


I made a call and reported my problem to Astro on 5.04.2016. The customer service consultant promised that they will send a technician to my house within 24 hours to solve my problem. Then i waited for 3 days but no one has come. 

So 3 days later i made a call again. I made 2 calls on that day. 1st call, while i given my complain numbers then suddenly the phone line cut off. So i re-called again. A lady customer service consultant picked up my phone again. I told her everything n asked y no technician comes to solve my problem, she said my report was sent to Melaka Branch but she've no idea y no technician is sent to my house to check my problem. Then she said she will make a call to Melaka branch to check whats going on n promised me again will solve my problem asap.

I've waiting weeks time till today yet not receive any call from Astro nor Astro technician is come. This morning i called again. While i asked d reason y weeks n almost a month but they still no send technician to my house, then d line cut off again!! This time i am pretty sure that they hang up my call purposely just becoz they couldn't answer my question?

Pls, i am not using mobile phone to call the Astro customer service but i was using my home fixed line. So dont make any excuse that my phone line's problem. Even though if i am using mobile line to call, i don't think so d phone line will suddenly cut off for no reason since my house here area coverage is 4G. After the cut off, i really felt frustrated and pissed off! I decided not to call again and intended to make a complain letter. 



Im not a person of simply slandering. If u are Astro fellas or any Astro staffs, u probably can check my report no 1629104880 . See how long u guys ignore a customer complaint. I felt really disappointed with Astro alot! Wat i can say is...their service is so bad n lousy. Their problem solving is worst.

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